Return Policy

1. Return Authorization:

• Merchandise must have an approved Return Authorization before returning.

2. Restocking Charges:

• A restocking charge of 25% of the returned merchandise invoice amount will apply, with a minimum charge of $25.00.
• Returns of used equipment are subject to inspection, and a restocking charge of 50% will be applied.

3. Return Shipment:

• Return shipment must be prepaid by the customer.

4. Merchandise Eligibility:

• Returns are accepted only for current merchandise.
• Items must be in their original cartons and in new, saleable condition.

5. Authorization Number:

• The Return Authorization number must be clearly stated on the packing list.

6. Special Orders and Non-Stock Items:

• Special orders or non-stock items are not eligible for return.

We appreciate your understanding and cooperation. Thank you for choosing Uniworld Food Equipment.

For prompt support, reach out to us at (323) 264-2000 during our business hours:

Business Hours:

• Monday to Friday: 8 am - 5 pm (Pacific Time)

Alternatively, you can fill out the contact form below. Please allow up to 24 hours for a reply. Do note that response times may be affected during holidays and weekends.

We appreciate your understanding and look forward to assisting you!